FAQ

GENERAL

 

HOW DO I KNOW WHAT SIZE MY CHILD IS?

Our sizing is pretty standard, but if you are in between sizes, we recommend sizing up!  

  

WHERE IS LITTLE STARTERS CLOTHING MADE?

We work with suppliers and factories in Asia and the United States. All our products are responsibly sourced and free of dangerous chemicals.

 

PAYMENT & CHECKOUT

 

WHAT FORMS OF PAYMENT DO YOU TAKE?

We accept payment by Visa, Mastercard and American Express credit and debit cards.

 

HOW DO I REDEEM A PROMO CODE?

Simply enter your code at checkout!

 

CAN I MAKE CHANGES TO MY ORDER?

Since our order processing begins immediately, please try contact us at support@littlestarters.com as soon as possible and we'll do our best to accommodate your request!

 

SHIPPING & RETURNS

 

WHAT ARE YOUR SHIPPING FEES?

Shipping is free when you spend $75 or more. For orders that do not meet the requirement for free shipping, shipping rates for your country are displayed and added to your order at checkout.

 

WHERE DO YOU SHIP?

We ship worldwide and can deliver to any residential or commercial address. We cannot ship to a PO box.

  

HOW DOES SHIPPING WORK?

We ship via FedEx, DHL or SF Express depending on where you live. Orders are dispatched from our warehouse based in Hong Kong and from our warehouse based in China for orders shipping to China. Delivery times are shown at checkout upon selecting your desired shipping method.

 

WHEN WILL I RECEIVE MY ORDER?

We dispatch all orders within 1-2 business days. Delivery times are shown at checkout upon selecting your desired shipping method.

 

DO I HAVE TO PAY INTERNATIONAL SHIPPING & DUTIES?

Orders may be subject to import duties and taxes if crossing a border, and are levied by customs agencies once the package reaches your country. In the case of customs duty, additional charges for customs clearance are borne by the receiver. Customs policies vary widely from country to country; please contact your local customs office for further information on duties or any import restrictions. If tax is applied, you will be contacted by your country's customs office for payment of duty prior to collection or delivery of your order. If you chose not to pay the customs fees and refuse the order, the package will be shipped back to us. Once we receive the order returned by customs, we will proceed with a refund for you less our 10% restocking fee per our return policy. Shipping fees are non-refundable. Please note that orders returned by customs do take time in transit for return. We do not have control over the speed of the return delivery back to us.

 

WHAT IS YOUR RETURN POLICY?

If you wish to make a return, all items must be returned in their original state – unworn and free of damage and stains, with original packaging and tags within 7 days of receipt for a full refund. 

For return packages, all shipping costs, including any duty incurred during this process, will be the customer’s responsibility. If all conditions are met, a full refund for the item cost (not including postage) will be issued in the original form of payment.

Simply fill out the returns form enclosed with your order, and include it with the item(s) you wish to return. We have warehouses based in Hong Kong and China specifically chosen to facilitate all our returns. Pack the items securely and send your return back to us at Little Starters Returns, 15/F, Dan 6, 6 Fui Yiu Kok Street, New Territories, Hong Kong. We advise using a trackable mail service as we do not hold responsibility for returns lost in transit without confirmation of delivery to Little Starters Returns.

 

WHEN CAN I EXPECT MY REFUND?

Once the returned product is received by our warehouse team, please allow 5-10 business days for the credit to be applied to your card. We’ll send you an email once the returned item(s) have been received and your refund has been processed.

 

WHAT IF ANY OF MY ITEMS ARE DAMAGED OR INCORRECT?

If you have received a damaged or incorrect item, contact us at support@littlestarters.com with your order number and your damaged and/or incorrect item, and we’ll take care of it!

 

CAN I MAKE AN EXCHANGE?

Little Starters basics are not eligible for exchanges. Simply return the item(s) that did not meet your satisfaction and place a new order for the item(s) you would like to exchange. If you are looking for an item that is no longer available, please contact us at support@littlestarters.com and we’ll do our best to accommodate your request!

 

OTHER

 

WHOLESALE

For all wholesale enquiries, please email us at hello@littlestarters.com

 

PARTNERSHIPS & COLLABORATIONS

For all potential partnerships and collaboration inquiries, please email us at hello@littlestarters.com