WHAT ARE YOUR SHIPPING FEES?
Shipping is FREE on all Little Starters Subscription orders.
WHERE DO YOU SHIP?
At the moment we ship our Little Starters Subscription boxes within the continental United States, Hong Kong, Singapore and China. Shipping and Returns are free on all our subscription plans to these countries!
HOW DOES SHIPPING WORK?
We ship via FedEx to the USA and Singapore, and SF Express for Hong Kong and China. Orders are dispatched from our warehouse based in Hong Kong and from our warehouse based in China for orders shipping to China.
CAN I TRACK MY SHIPMENT & WHEN WILL I RECEIVE MY ORDER?
We’ll send you an email with a tracking number once your order has been processed and shipped.
DO I HAVE TO PAY INTERNATIONAL SHIPPING & DUTIES?
All our subscription boxes ship on a DDP (Delivery Duties Paid) basis. This means that all relevant import taxes and duties are covered by us.
WHAT IS YOUR RETURN POLICY?
If you wish to make a return, all items must be returned in their original state – unworn and free of damage and stains, with original packaging and tags within 7 days of receipt. An itemized receipt is included with your shipment, so you can choose to keep individual items! You’ll only be charged for what you keep. Returns are free!
ARE GIFTS ELIGIBLE FOR RETURN AND/OR EXCHANGE?
Yes. If you wish to make a return, all items must be returned in their original state – unworn and free of damage and stains, with original packaging and tags within 7 days of receipt for a full refund. As refunds are made only to the card which was used to make the purchase, Little Starters gifts are eligible for Little Starters credit that can be used in our basics shop. If you have received a damaged item, contact us at email@example.com with your order number and your damaged item and we’ll take care of it!
HOW DO I PROCESS A RETURN?
It’s very simple! Fill out the returns form enclosed with your order, and include it with the items you wish to return. We’ve included a pre-paid returns label for you to stick onto the enclosed returns bag with your delivery to make your return extra easy! Contact the postal carrier listed on your returns label:
Tel. 1 (800) 463 3339
Tel. 2730 0273
Tel. 1 (800) 743 2626
Please note that if your return envelope is not postmarked within 7 days after your box is received, we trust that you love everything and will automatically charge your credit card for the complete box with your 20% discount applied. If you’re worried about meeting the deadline, just send us an email at firstname.lastname@example.org and we'll step in and help you out!
WHAT DO I DO IF THERE IS A PROBLEM WITH MY ORDER OR DELIVERY?
Contact us at email@example.com and we’ll help you locate your order!
CAN I EXCHANGE ITEMS IN MY BOX?
We try our best to ensure we are sending you the right styles, sizes and colors as per your preferences. If we make any silly mistakes, please contact us at firstname.lastname@example.org and we promise to do everything we can to turn that frown upside down!
WHAT IF ANY OF MY ITEMS ARE DAMAGED OR INCORRECT?
If you have received a damaged or incorrect item, contact us at email@example.com with your order number and your damaged and/or incorrect item and we’ll take care of it!