TERMS OF SERVICE

 

 

GENERAL

Thank you for visiting Little Starters’ (“Little Starters”, “we” or “us”) website (on www.littlestarters.com) (the “Site”). Access to and use of the Site and related services (collectively, the “Services”) are made available to you in accordance with the following Terms of Service and any other rules and policies posted on the Site, including the Privacy Policy (collectively, the “Terms of Service” or “TOS”). By using the Services, such as browsing or placing orders on the Site, you are agreeing to all of the Terms of Service.

We will collect, use, store and disclose any personal data provided by you in accordance with the Privacy Policy.

This TOS does not acknowledge any relationship between you and Little Starters (partnership, collaboration, employment, or otherwise). It does not entitle you to hold yourself as a representative of Little Starters.

Little Starters reserves the right to make changes to the Site or any part of the TOS at any time. Please visit this page from time to time to check for any updates or changes to any part of the TOS (including the said rules and policies and the Privacy Policy).

If you have any comments about the Site or this TOS please contact us at hello@littlestarters.com

 

REGISTRATION

You will need to register an account to use some of the Services available to you on the Site. In registering an account and in your use of the Site, you agree to (where necessary) provide information about yourself that is true, accurate, current, and complete in all respects. Please refer to our Privacy Policy for more information on how we use your personal data.

If you are under 18, by registering for an account with us or otherwise using our Services, you agree that you have informed your parents and guardians about the TOS prior to such registration or use, and they have approved of such registration or use by you on the terms of the TOS. Little Starters reserves the right to only accept orders from you if you are aged 18 or over.

We will never ask you for your account’s password either in writing (via email or otherwise), in person or on the phone. In using the Site, you are responsible for: (i) safeguarding any passwords used to access your account and our Services, and (ii) all use of our Services under your account. Please take reasonable care in protecting access to your account from any unauthorized use. If you suspect that the security of your account has been compromised or if there is unauthorised use of your account, please contact us at support@littlestarters.com immediately.

 

PROHIBITIONS AND FAILURE TO COMPLY

We may take actions against your account for activities including, but not limited to:

  • Submitting material (including, but not limited to personal data, text, images, music or video) of which you do not have the full right to submit and/or grant license (the “Submitted Content”).
  • Using any technology to attempt to hide the use of multiple accounts or disrupt any of our Services in any way.
  • Initiating communications that contain any unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, profane, hateful, or racially, ethnically or otherwise objectionable material.
  • Advertising or sending unsolicited messages of any kind.
  • Impersonating others or providing any kind of false information.
  • Starting or forwarding chain letters of any kind.

Little Starters reserves the right to terminate any account in its sole discretion. We may send you an email to inform you of the termination of your account in such event.

 

INTELLECTUAL PROPERTY

All software and “Content” (which is defined as, or includes, any text, audio or music, video, graphics, photographs, and image) are the intellectual property of Little Starters and are protected by intellectual property and copyright laws and international treaty provisions.

The Site is for your personal and non-commercial use only. Any non-personal and/or commercial use of the Content is only permitted when expressly authorized by Little Starters and/or its third party licensors. You may not distribute, reproduce, publish, sell or license any Content contained within the Site without prior consent or authorization of Little Starters. Any such unauthorized actions may result in civil consequences or criminal penalties.

Little Starters reserves the right to withdraw or amend any item of the Services without notice. We will not be liable if for any reason the Site is unavailable at any time and for any period.

 

THIRD PARTY LINKS

The Site may include links to other websites or resources that are not operated or prepared by Little Starters. We have no control over such sites and resources and we will not accept responsibility for them or be liable for any loss or damage caused or alleged to be caused by or in connection with your use of them.

Little Starters is not responsible for the content or accuracy of any off-Site pages, which include but is not limited to advertisers of the Site. Use of these external websites or resources will be at your own risk and subject to the terms of use and service contained within each of such sites.

 

ELIGIBILTY TO PURCHASE

In order to place orders with us, you must meet our conditions of eligibility:

  • Be in possession of a valid credit/debit card issued by a licensed bank acceptable to Little Starters for payment; and
  • Providing personal and payment details that are warranted by you to be both valid and accurate (email address, real name, phone number, billing information and other requested information as indicated on the Site).

In placing an order or signing up for a subscription with us, you authorize Little Starters to process a charge or charges on your credit/debit card account in the amount of the total purchase price of your order. You also expressly authorize us to use personal information provided by you to perform appropriate anti-fraud checks such as credit checks and also to, where necessary, transmit or obtain information about you to or from third parties including, but not limited to, credit reference or fraud-prevention agencies, which may keep a record of that information. Please refer to our Privacy Policy for further information about how we use your data.

All orders are subject to stock availability and confirmation of the order price. Items in your shopping basket are not reserved and may be purchased by other customers.

The Site is for your personal use only. You may not purchase goods from the Site for reselling purposes or commercial exploitation.

 

PRODUCT DESCRIPTIONS

Little Starters will do their best to ensure that the Content and the product descriptions on the Site are as accurate and complete as possible. We however do not warrant that “Content” and product descriptions are accurate, complete, current or error-free. Please refer to our Returns policy if you feel a product offered by Little Starters is not as described.

  

PRICING

Prices are shown on the Site in Hong Kong Dollars (HKD), US Dollars (USD) or Chinese Yuan (CNY), depending on the selected currency shown in the upper-right corner on the Site.

Prices displayed on the Site at the time your order is accepted will be honored except in the case of obvious error. Little Starters will do their best to ensure that all prices appearing on the Site are accurate, we do not guarantee that they are error-free and reserve our right to rectify any errors. If we discover an error in the price of any products that you have ordered, we will inform you as soon as possible and offer you the option of reconfirming or cancelling your order. If we are unable to contact you, we will treat the order as cancelled.

If your credit/debit card is not denominated in Hong Kong Dollars (HKD), US Dollars (USD), or Chinese Yuan (CNY) the final price charged in your currency will be calculated by your issuing bank in accordance with the applicable exchange rate on the day your card issuer processes the transaction.

Taxes and duties applicable to your order depend on the shipping country of your order:

- Hong Kong orders are not subject to taxes and duties.

- Subscription Orders are on a Delivery Duty Paid (DDP) basis meaning all relevant import tax and duty will be included in the final purchase price. This one-step process is for your convenience. Please note that the import tax and duty charges would be passed to the relevant local Customs authorities and are therefore non-refundable in the event of a return or exchange.

- Basic orders may be subject to import duties and taxes if crossing a border, and are levied by customs agencies once the package reaches your country. In the case of customs duty, additional charges for customs clearance are borne by the receiver. Customs policies vary widely from country to country; please contact your local customs office for further information on duties or any import restrictions. If tax is applied, you will be contacted by your country's customs office for payment of duty prior to collection or delivery of your order. If you choose not to pay the customs fees and refuse the order, the package will be shipped back to Little Starters. Once we receive the order returned by customs, we will proceed with a refund for you less our 10% restocking fee per our return policy. Shipping fees are non-refundable. Please note that orders returned by customs do take time in transit for return. We do not have control over the speed of the return delivery back to us.

 

PAYMENT

We accept payments made by Visa, MasterCard and American Express for all international orders. 

By placing an order using one of the above credit/debit card payment methods, you confirm that the credit/debit card account used is yours or that you have been authorized by the owner to use it. If your card issuer refuses to authorize payment to Little Starters, we will not be liable for any delay or non-delivery.

Our payment processes meet the stringent international security standards set down by the Payment Card Industry to make your shopping experience safe and secure. If you have registered an account on the Site and have decided to save your card details with us, your details will be fully encrypted, solely used to process card transactions that you have initiated and securely stored on our systems. In the absence of negligence on our part, we will not be liable for any loss you may suffer if any third party procures unauthorized access to any data you provide when using our Services.

 

ACCEPTANCE OF YOUR ORDER

Your order will be accepted and contract between you and Little Starters will be completed when we send you an email to confirm the goods have been dispatched to you and your payment has been accepted. Only the goods listed in the confirmation email sent at the time of dispatch are subject of the sale contract.

Little Starters reserves its right not to accept an order for any reason In its sole discretion. Such reasons include, but are not limited to, any of the following:

- The product you ordered is out of stock, or is withdrawn due to its failure to meet our quality standards or due to the shipping restrictions applicable to one or all of the ordered items.

- We identify a pricing or product description error.

- We are unable to obtain authorization for your payment.

- You do not meet the eligibility criteria to purchase the product in accordance with the TOS.

Our Customer Service team will contact you as soon as possible if there are any problems with your order.

 

SHIPPING

Basics We endeavor to dispatch all Basics ordered within 1-2 business days after the order has been placed and accepted by us. You will be given an indication of the estimated delivery time when you receive an email to confirm the goods have been dispatched to you. We will do our best to meet the estimated delivery but cannot guarantee that such estimate can be met.

Subscription – shipping is free on all Little Starters Subscription orders.

 

RETURNS AND EXCHANGES

Basics – If you wish to make a return, all items must be returned in their original state – unworn and free of damage and stains, with original packaging and tags within 7 days of receipt for a full refund. Returns on sale items are not accepted. For return packages, all shipping costs, including any duty incurred during this process, will be the customer’s responsibility. If all conditions are met, a full refund for the item cost (not including postage) will be issued in the original form of payment.

Returns outside 7 days of purchase or receipt of Merchandise (as the case may be) may be accepted at the sole discretion of Little Starters

Subscription – If you wish to make a return, all items must be returned in their original state – unworn and free of damage and stains, with original packaging and tags within 7 days of receipt.

For returns of Defective Merchandise, customers should contact Little Starters immediately by emailing support@littlestarters.com. Shipping, tax and duties on the Defective Merchandise will not be charged. Little Starters reserves the right to request photographic support regarding Defective Merchandise before authorizing a return. If requested, the customer shall sign a waiver to indicate their acceptance that Little Starters assumes no liability in respect of the Defective Merchandise but will present it for inspection to the Supplier or an independent third party for assessment.

Returns outside 7 days of purchase or receipt of Merchandise (as the case may be) may be accepted at the sole discretion of Little Starters.

  

GIFT RETURNS 

Basics – If you wish to make a return, all items must be returned in their original state – unworn and free of damage and stains, with original packaging and tags within 7 days of receipt for a full refund. As refunds are made only to the card which was used to make the purchase, Little Starters basics gifts are eligible for Little Starters credit that can be used in our basics shop.  If you have received a damaged item, contact us at support@littlestarters.com with your order number and your damaged item and we’ll take care of it

For Single or Multi-month gifts – If you wish to make a return, all items must be returned in their original state – unworn and free of damage and stains, with original packaging and tags within 7 days of receipt for a full refund. As refunds are made only to the card which was used to make the purchase, Little Starters gifts are eligible for Little Starters credit that can be used in our basics shop. If you have received a damaged item, contact us at support@littlestarters.com with your order number and your damaged item and we’ll take care of it!

Returns outside 7 days of purchase or receipt of Merchandise (as the case may be) may be accepted at the sole discretion of Little Starters.

  

YOUR RIGHTS

Nothing in the TOS is intended to affect your rights.

  

LIABILITY

Little Starters does not guarantee that the use of the Site and Services will be error-free or that the Site or the servers that make it available are free of viruses or other harmful components. We recommend all users of the Site to ensure they have up-to-date software, including anti-virus, installed.

Some events may happen beyond our reasonable control. Under such conditions, Little Starters will always do its best to aim at maintaining its Services but will not be responsible for failing to meet any obligations in this TOS.

  

INDEMNITY AND WAIVER

At our request, you agree to compensate us fully and hold us, Little Starters (including its officers, directors, agents, affiliates, licensors, and suppliers), harmless from and against all liabilities, claims, expenses, damages and losses, including legal fees, arising from any breach of the TOS by you. This includes the use of the Site by any other persons using your account caused by your action or inaction.

If you breach the TOS and we take no action against you, it is no wavier for us to exercise our rights and remedies in any other situation where you breach the TOS.

  

COMPLAINTS

We have our complaints handling procedure that we will use to try to resolve any disputes when they first arise. Please contact us at support@littlestarters.com for any order related complaints or comments.

Little Starters respects the intellectual property of others. If you have reason to believe your work may have been used in the Site without your permission, please contact us following this complaints handling procedure.